Return & Refund Policy

At Charmed Visions, customer satisfaction is important to us. Please read our return policy carefully before making a purchase.

Returns

We have a 7-day return policy for items damaged during shipping. You have 7 days from the date of delivery to request a return only if your item arrives damaged.

Because each bracelet is custom-made, we do not offer refunds or returns for reasons outside of shipping damage.

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging

  • You must provide the receipt or proof of purchase

To request a return, email us at admin@charmedvisions.com.
If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how to send your item back.
Items sent back to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at admin@charmedvisions.com so we can evaluate and resolve the issue promptly.

Exchanges

We do not accept exchanges, as all items are made to order.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status.
If approved, your refund will be issued to your original payment method.
Please allow a few business days for your bank or credit card provider to process and post the refund.

If you have any questions about returns, feel free to reach out to us at admin@charmedvisions.com.